Embrace Proactive Customer Experience in the Business
Concerns like these can raise volumes, increase expenses and strain your staff. And they’re still just the tip of the iceberg, because customers are delaying or canceling purchases...
Succession Risks That Threaten Your Leadership Strategy
If economies stay closed, some of the hardest decisions for leaders still lie ahead, and yet most leaders lack the data they need to make informed decisions about their workforce...
New Remote Workers Visible to Security Operations?
Many are utilizing remote working systems that have not been operationally tested as part of their core security operations monitoring, likely result is fewer security alerts and issues...
What Do Employee Engagement Surveys Tell About Employee?
HR leaders want employees to be satisfied with their work experiences, and lean on engagement data to inform their strategies. This approach seems sound, but beware commonly held...
Five Ways to Develop a World Class Sales Operations Function
Outsourcing IT infrastructure is a concept that has been around for a while. Characterized in terms of technicians and engineers, workstations and servers, the idea of outsourcing IT needs...
Market Insights to Manage People Related Costs
Today’s organizations need a quality bench of leaders to drive business outcomes and satisfy employees, customers and investors who now demand more transparency and accountability...